Despite the fact that this isn't the keyfactor to identify a reliable website hosting supplier from a bad one and a reseller from a real supplier, the option to call and talk with a live person is an indicator that you aren't dealing with a one-person company and that you will be able to reach someone if you're looking for support. The telephone support for hosting services may vary from general to experienced, therefore the issues which can be resolved with a call differ depending on the supplier. In the general case, these issues are more basic and include billing or first level tech issues because more difficult issues generally require a support ticket where both you and the administrators can follow what is going on with a particular issue. Nonetheless, the option to phone call your provider will save you a lot of time and efforts for the multitude of tiny problems that will eventually appear when you manage your hosting account.

Phone Support in Website Hosting

All of our website hosting plans come with telephone support fourteen hours per day even on public holidays, so if you do not have an account yet, you will be able to give us a call and learn more about our solutions or whether we'll meet the system requirements for your web sites. For your convenience, we have local telephone lines in the U.S.A., the United Kingdom and Australia, so you'll be able to call the phone number that is closer to you. In case you are an existing customer, we can help you timely with any general and billing issues as well as with numerous technical matters to save you time and efforts - we acknowledge the fact that in some cases it is easier to consult with a live person and get things done immediately. Of course, some issues cannot be managed on the telephone, so in such a case you have the option to take advantage of our ticketing system.

Phone Support in Semi-dedicated Hosting

If you want more info about the semi-dedicated hosting that we offer, you're able to call any of the three support phone lines that we have across the globe - in the United States of America, Great Britain and Australia. Thus, you're able to check in advance if our services are suitable for your web sites. In case you are already our customer and you own a semi-dedicated account, you'll be able to get in touch with us on the phone for fourteen hours every day about any kind of billing or basic matters. For entirely technical problems you need to take advantage of our ticketing system to communicate with our tech support because sometroubles simply require longer time to be resolved, but we will help you over the phone with many minor tech issues as well, saving you efforts and time.