If you are a website owner, a problem could always crop up and it does not automatically have to be associated with the web hosting service itself. For example, something could go wrong when you bring a software application up to date or some vital content might be modified or erased accidentally. No matter what the nature of the problem might be, you will have to touch base with the respective technical support staff and request them to retrieve a backup or to assist you in solving the problem that you are struggling with. How fast they’ll do that will determine the time that your websites will be offline. For certain sites such as social networking sites or web stores, a regular downtime duration too often means losing users and money. With that being said, it is pretty important to use the services of a company that offers not only a very good customer support service, but also a fast one.

One-Hour Response Guarantee in Website Hosting

With a website hosting from us, you can forget about waiting for hours and hours on end, or even all day, to receive a reply to an e-mail or a trouble ticket. Regardless of when you get in touch with us, we will reply to you within one hour max with any technical or sales enquiries you might have. The fact is, our actual reaction time hardly ever exceeds twenty-thirty minutes. As we’re at your service 24/7/365, you’ll always get support in a well-timed fashion and we realize precisely how vital that is in the digital era. As soon as you contact us, we will respond to your queries. If you chance upon any technical complication, we’ll deal with it on your behalf, or we’ll supply you with all the required information if there’s something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our customer support staff representatives will be at your disposal all the time and they will reply to any support ticket that you open through the hosting Control Panel within less than 60 minutes. The response time is guaranteed no matter if you’ve got a general query with regard to your semi-dedicated server or you encounter some predicament and for most issues you will not have to wait even that long. No matter what the nature of the issue is or what time it is, we will be there to lend you a hand, as we’re available 24-7-365 to tackle any general, technical or billing issue. If you contact us about anything that is within our capabilities, we will resolve it before we respond to you, which means that you won’t have to wait around for hours or even days while the problem persists. In case there’s something that you need to do on your end, we’ll provide you with the needed details – what possible solutions to try, what actions to take, etc.