There are different ways to contact the hosting company whose services you’re using, but the one that you will invariably find regardless of which company you choose is a trouble ticket system. This is the easiest correspondence channel for different reasons. In the event that no client support engineer is free at the moment and they’re all occupied, a phone call may not be responded to, but a ticket will invariably hit home. You can also copy/paste extensive pieces of information without needing to worry about typographical errors, and if a certain issue needs more time to be fixed or a number of responses have to be exchanged, all the information will be in the exact same place, so each party can always see the comments written by the other one. The negative side of using tickets to get in touch with your web hosting company is that they’re often separate from the web hosting platform, which implies that if you need to provide information or to adhere to guidelines, you will have to use at least two separate systems and this number might grow in case you would like to manage a couple of domain names. Plus, many hosting providers reply to tickets after a few hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst waiting around for an answer.

Integrated Ticketing System in Website Hosting

Our website hosting come bundled with an integrated trouble ticket system, which is included in our custom-built Hepsia Control Panel. In stark contrast with other analogous tools, Hepsia will enable you to manage everything related to the hosting service itself in one and the same location – payments, files, e-mails, trouble tickets, etc., eliminating the necessity to sign in and out of different systems. In the event that you have any technical or pre-sales questions or any difficulties, you can submit a ticket with just a couple of clicks without ever logging out of your hosting Control Panel. During the process, you can pick a category and our system will offer you a number of articles, which will give you additional info and which may help you fix any specific issue even before you actually post a ticket. We guarantee a response time of maximum sixty minutes, even in case it is a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Hosting

We deem it more efficient to manage everything in a single location, so we have implemented a support ticket system into the in-house built Hepsia Control Panel, which comes with every semi-dedicated server account. This will allow you to handle the correspondence with our customer service team along with your semi-dedicated server, which goes to say that you will not need to remember an additional sign-in name for a separate admin dashboard. You’ll be able to post a new ticket or to check the status of an old one with no more than a couple of clicks of the mouse while you are browsing the content within your semi-dedicated account. Additionally, you can search through older tickets using an intelligent search function or take a look at applicable knowledge base articles, which contain solutions to commonly encountered challenges. The built-in ticketing system is monitored 24x7x365 with the maximum response time being only 60 minutes, so there will always be someone to help you out.