Integrated Ticketing System in Website Hosting
Our website hosting come bundled with an integrated trouble ticket system, which is included in our custom-built Hepsia Control Panel. In stark contrast with other analogous tools, Hepsia will enable you to manage everything related to the hosting service itself in one and the same location – payments, files, e-mails, trouble tickets, etc., eliminating the necessity to sign in and out of different systems. In the event that you have any technical or pre-sales questions or any difficulties, you can submit a ticket with just a couple of clicks without ever logging out of your hosting Control Panel. During the process, you can pick a category and our system will offer you a number of articles, which will give you additional info and which may help you fix any specific issue even before you actually post a ticket. We guarantee a response time of maximum sixty minutes, even in case it is a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Hosting
We deem it more efficient to manage everything in a single location, so we have implemented a support ticket system into the in-house built Hepsia Control Panel, which comes with every semi-dedicated server account. This will allow you to handle the correspondence with our customer service team along with your semi-dedicated server, which goes to say that you will not need to remember an additional sign-in name for a separate admin dashboard. You’ll be able to post a new ticket or to check the status of an old one with no more than a couple of clicks of the mouse while you are browsing the content within your semi-dedicated account. Additionally, you can search through older tickets using an intelligent search function or take a look at applicable knowledge base articles, which contain solutions to commonly encountered challenges. The built-in ticketing system is monitored 24x7x365 with the maximum response time being only 60 minutes, so there will always be someone to help you out.