24/7 Customer Support in Website Hosting
All our website hosting offer you 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring for our web hosting services well before you make a purchase or you are an existing client and you have a question or a problem, you're able to contact us anytime, which includes weekends and holidays. We have a number of channels to contact us - a couple of telephone lines around the globe for your convenience and live chat support for billing, pre-sales and basic questions; email messages and support tickets for more complex matters or any matters that require additional time to research and resolve. Unlike many other website hosting service providers, our trouble tickets come with a warranted maximum reply time of just one hour, therefore regardless of what your problem is, it will be resolved timely and you will not waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server that you pick, you can take advantage of our 24/7 tech support services even on public holidays. All your sites will be available constantly and so will we. With many different contact options, you can choose the best method to get in touch with us and inquire about our solutions in case you don't have an account yet, or get assistance if you are already among our customers. You're able to phone us, have a chat with a live representative, send an email message or open a ticket from the Help section of the Hepsia hosting Control Panel. The last two options have a one-hour reply time warranty, though it rarely takes over 20 minutes to receive assistance whatever the nature of the issue. Using our customer and tech support services, we are available for you anytime you need us, not a couple of days afterwards.
24/7 Customer Support in VPS
If you buy a virtual private server from our company, you will be able to use several different methods of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general matters, we now have a couple of local phone numbers in the United States, the UK and Australia along with a live chat service. If you're a current customer and you need help with a technical issue which requires more time to analyze or resolve, you are able to open a ticket from your billing account or you'll be able to send an e-mail and we will handle the trouble and send you an answer within 1 hour. The response time is guaranteed 24/7, including weekends and holidays, but for the majority of problems it takes a maximum of half an hour to get support. Our support service covers your VPS and all pre-installed software it comes with, so in case you'd like to have help with third-party applications, you can check the optional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Hosting
When you purchase a dedicated server from us, you can get in touch with us anytime using a number of channels and the max time that you will have to wait for a reply is up to 1 hour, which means that you can forget all about waiting an entire day. Our customer and tech support service is available 24/7 regardless of whether it is a weekend or a holiday and we can support you with anything related to the applications which are pre-installed on your server. To contact us about a tech matter, you'll be able to open a ticket via the Help section of your billing Control Panel or you can send us an email message. In case you have any general questions or you'd like to know more about our website hosting services before you order, you can also take advantage of our live chat or you can call one of the local phone numbers that we have in different countries around the world. If you need help with third-party software that you can't install or manage efficiently, you'll be able to add the Managed Services upgrade to your plan and our system administrators will assist you.